Sukoon Insurance PJSC is the insurer and
local administrator in the UAE. Plans are internationally administered by Bupa
Global.
Q. What do I have to do to participate in the Out of the Blue Programme?
A: The programme is only open to our selected customers (Qualified Customers) with International Health Plans insured by Sukoon Insurance PJSC (“Sukoon”) and internationally administered by Bupa Global.
Q. How do I claim my reward?
A: Qualifying customers will receive an email from an advisor containing a unique code and directing them to outoftheblueuae.com to redeem. To redeem you must provide your name, email address, mobile number, and policy number, as well as the unique code emailed to you. Once your redemption is verified, you can choose your reward. You’ll then receive a call from TLC Worldwide Customer Services team within 72 hours to arrange your chosen reward.
Q. When do I have to redeem by?
A: Once you receive the email containing your unique code from your advisor, you have 30 days to redeem on at outoftheblueuae.com. After this time your unique code will expire.
Q. What rewards are available?
A: The following rewards are available to choose from across the UAE.
Q. Can I redeem more than one reward?
A: No, a maximum of one reward can be redeemed.
Q. Can the expiry date of the unique code or reward be extended?
A: Unfortunately not. If you do not redeem within 30 days your unique code will expire and you’ll no longer be able to use it.
Q. I’ve not received an email with instructions on how to redeem, what do I do?
A: Contact TLC Worldwide via email at outoftheblueuae@tlcrewards.com or call +971 56 357 2390
Q. I have lost my unique code and email, what do I do?
A: Contact TLC Worldwide via email at outoftheblueuae@tlcrewards.com or call +971 56 357 2390
Q. I want to contact Sukoon and Bupa Global about my plan, who do I contact?
A: Please contact your Sukoon and Bupa Global sales advisor or email to information@sukoonglobalhealth.com to discuss any queries in relation to your International Health Plan.
If you’re having an issue with the website, want to speak to someone about the programme or have any other query that’s not been answered in our FAQS, please contact outoftheblueuae@tlcrewards.com or call the hotline at +971 56 357 2390. Available between 08:30 – 16:30 from Monday to Friday – excludes Saturdays and Sundays and public holidays.