All individuals (customers) entering Sukoon Insurance PJSC (“Sukoon”) and Bupa Global “Out of the Blue Retention Programme” (the Programme) agree that the programme rules, as stated in these "Terms and Conditions," shall apply and are binding.

Eligibility: This programme is available to United Arab of Emirates residents aged 18 or over, excluding employees and the immediate families of the Programmer Owners, Administrator, their subsidiaries, other group companies, their agents, or anyone else professionally connected with this programme.

Programme Owners: Sukoon and Bupa Global are collectively referred to as the "Programme Owners". Sukoon Insurance PJSC is the insurer and local administrator in the UAE with registered addresses at PO Box 5209, Omar Bin Al Khattab Street, Next to Al Ghurair Mall, Deira, Dubai, United Arab Emirates.

Administrator: TLC Marketing Worldwide Middle East DMCC Ltd ("TLC"), is appointed by Programmer Owners as the administrator for the Programme, with its registered address at Jumeriah Lake towers, Cluster O, 15th Floor, Dubai (“TLC”). The Administrator is responsible for fulfilling the rewards.

How to participate:

Once the customers renew their International Private Medical Insurance with Sukoon and Bupa Global, they need to follow these steps to redeem their rewards:

1. Qualifying customers will receive an email from an advisor containing a unique code and directing them to www.outoftheblueuae.com to claim.

2. The customers must register the Programme by providing their name, email address, mobile number and policy number, as well as their unique code within 30 days of receiving it via email.

3. Once verified, customers can choose one reward from the options available (“Reward”).

4. Customers will then receive a call from TLC Worldwide Customer Services team within 72 hours to arrange their chosen Reward.

General Terms: 

1. The Programme is only open to selected customers. To be eligible for the Programme, you must be an existing customer holding a Sukoon and Bupa Global International Private Medical Insurance Policy (“Your IPMI Policy”) which you have decided to renew (“Qualified Customers”).

2. This Programme will be only available to you if you decide to renew Your IPMI Policy and payment of your premium for the renewal period is received by us within 30 days from your IPMI Policy renewal date. Payments received after this 30-day window may not be counted as eligible for this Programme.

3. By accepting the Programme, you agree to these Terms and Conditions.

4. The Programme Owners will contact you by telephone to inform you of the Programme and its Reward. If the Programme Owners receive your verbal acceptance of the Programme, the Programme Owners will send you an email confirmation with a link to these Terms and Conditions. On renewal of Your IPMI Policy as specified in paragraph 2, the Programme Owners will send you an email with these Terms and Conditions and a link to the Administrator’s website, where you will be asked to complete a registration form to select your Reward. You will need to complete the registration form within 30 days of the date of dispatch of the email. If you do not register within this 30-day deadline, the Reward will expire and you will no longer be able to redeem your Reward.

5. A maximum of one Reward can be claimed. Redemption of Rewards will be arranged on a first come first served basis. The provision of the Reward is subject to availability. If the Reward is unavailable, for whatever reason, Programme Owners and Administrator reserve the right to substitute the Reward for a Reward of equal or greater value and/or specification (which is to be decided by the Program Owners or Administrator), subject to any written directions from a regulatory authority.

6. By entering and participating in the Programme, you agree that the Administrator may collect and process your personal information for purposes of this Programme.

7. Reward/s are non-refundable, non-exchangeable and no cash alternative is available.

8. All reward partners terms and conditions, as provided to the Qualified Customer at the time that the relevant Reward is redeemed, shall also apply. In redeeming and utilising the Reward, the Qualified Customer agrees to such terms and conditions. For the avoidance of doubt, the Programme Owners are not liable nor responsible for the reward partners’ terms and conditions. 

9. In the event that for any reason whatsoever a Qualified Customer does not take or redeem a Reward (or an element of a Reward) at or by the time stipulated then that Reward (or that element of the Reward) will be forfeited by the Programme Owners and cash will not be awarded in lieu of that Reward (or element of the Reward).

10. The Programme Owners and Administrator reserves the right to deny any redemption that is deemed to have been met with fraudulent activity and/or not abiding by the rules set out in the Terms and Conditions.

11. The Programme Owners and Administrator reserve the right to require Qualified Customers to provide verification of their identity and eligibility including original documents (passport, driving licence or equivalent) and requesting proof of purchase/receipt which they must provide within 10 days from request. The Programme Owners and Administrator reserves the right to refuse to award the Reward or withdraw the Reward entitlement and/or refuse further participation in the programme and disqualify the claimant where there are reasonable grounds to believe there has been a breach of these Terms and Conditions, the spirit of the Programme, any instructions forming part of this Programme’s claim requirements or otherwise where a customer has gained unfair advantage in participating or claimed using fraudulent means.

12. Insofar as permitted by law, the Programme Owners, the Administrator, their agents and distributors will not in any circumstances be responsible or liable to compensate or accept any liability for personal loss, damage or injury suffered by any claimant entering the programme or as a result of accepting any Reward. Your statutory rights are unaffected. Nothing shall limit or exclude the Programme Owners’ liability for death or personal injury as a result of its negligence.

13. Should a Qualified Customer’s contact details change during the programme, it is the Qualified Customer’s responsibility to notify Programme Owners and Administrator. A request to access or modify any information provided in redeem/entry should be directed to the Administrator.

14. The Programme Owners and Administrator reserve the right to terminate the Programme at any time with immediate effect. If this is the case, they will provide a notice on the website and it shall be the responsibility of Qualified Customers to review such website in this respect. In such event, all Qualified Customers hereby waive any rights which they may have against any of the Programme Owners and Administrator and acknowledge that they will have no recourse or claim of any nature against the parties.

15. This Programme is available online only and therefore access to the internet is required to participate in this Programme. Any cost associated with accessing the Programme website is the Qualified Customers responsibility and is dependent on the internet service provider used.

16. The Programme Owners and Administrator has no control over internet or communication networks and is not liable for any problems associated with them due to traffic congestion, technical malfunction or otherwise. The Programme Owners and Administrator will not be held liable to any individual for any fraud committed by any third party nor for any event beyond its control including, but not limited to, user error and any network, computer, hardware or software failures of any kind which may restrict, delay or prevent a Qualified Customer’s redemption to the Programme.

17. The duration of the Programme may also be extended or curtailed at the sole discretion of the Programme Owners. If this is the case, the Administrator will provide notice of this on the website. All Programme queries must be directed to TLC Worldwide Customer Service email on outoftheblueae@tlcrewards.com or call the hotline at +971 56 357 2390. Available between 08:30 to 16:30 from Monday – Friday– excludes Saturdays and Sundays and public holidays.

18. In the event of circumstances outside the reasonable control of the Programme Owners and Administrator, or otherwise where fraud, abuse, and/or an error (human or computer) affects or could affect the proper operation of this Programme, and only where circumstances make this unavoidable, the Programme Owners and Administrator reserve the right to cancel or amend the Programme or these Terms and Conditions, at any stage, but will always endeavour to minimise the effect to Qualified Customers to avoid undue disappointment. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the Programme Owners and Administrator and which prevents the Programme Owners and Administrator from complying with these Terms and Conditions, the Programme Owners and Administrator will not be liable for any failure to perform or delay in performing its obligation but will always endeavour to minimise the effect to Qualified Customers in order to avoid undue disappointment.

19. Qualified Customers redemption will be deemed invalid if (including but not limited to):

a. Reside outside of the UAE. 

b. Did not renew an International Private Medical Insurance Policy within the renewal period.

c. Have not completed all requested redemption fields on the Administrator’s website correctly and within the allotted timeframe.

d. Have failed in any way to otherwise comply with these Terms and Conditions as determined by the Programme Owners in its sole discretion.

20. Any personal data captured in the fulfilment of the Programme will only be used for validation of redemption, notification and for administering the Programme, unless you have expressly consented for it to be used for any other purposes (for example, in subscribing to the Programme Owners’ or the Administrator’s marketing newsletters). Your personal details will at all times be kept confidential and in accordance with current data protection legislation. Data will be held in accordance with current Data Protection legislation and will be stored for up to 3 months from the campaign end date, after which it will be deleted. To find out more about how the Administrator uses and protects your personal data, as well as your privacy rights visit tlcworldwide.com/privacy-policy/. The Programme Owners will also use and handle personal data as set out in its Privacy Policy, which can be viewed at sukoonglobalhealth.com/legal/privacy-policy/.You can request access to your personal data, or have any inaccuracies rectified, or exercise any other of your rights under data protection legislation by sending an email to lets.talk@tlcmarketing.com. By participating in the Programme, you agree to the use of your personal data as described in these Terms and Conditions.

Contact details:

Any questions, comments, or complaints regarding this Programme must be directed to TLC Worldwide Customer Service Team, contact details are as follows:

Email: outoftheblueae@tlcrewards.com

Hotline: +971 56 357 2390

Jurisdiction and governing law:

By participating in this Programme, Qualified Customers submit to the jurisdiction of onshore local courts of United Arab Emirates for any and all actions or claims in any way related to this activation and expressly agree that such actions or claims are subject to the federal laws and regulations of the United Arab Emirates.

Intellectual property rights:

Sukoon Insurance PJSC (“Sukoon”) and Bupa Global are the owners of the Out of the Blue Programme. Sukoon Insurance PJSC is the insurer and local administrator in the UAE. Plans are internationally administered by Bupa Global. TLC Marketing Worldwide Middle East DMCC Ltd ("TLC"), is appointed by Programmer Owners as the Administrator for the Programme.

© 2024. All rights reserved.