Camp sunset experience:

1. The booking remains valid for a period of one year from the date the customers redeem their experience on the programme page.
2. This experience is for 2 participants. Additional participants will incur an extra fee at their own expense.
3. The availability of bookings is subject to the schedule and experience availability. The package includes the cost for a two-person experience, inclusive of taxes.
4. By participating in the event, customers acknowledge and confirm that their involvement is entirely voluntary. If customers are under 18 years old, it is mandatory for a guardian to accompany them. Customers are responsible for ensuring that they are mentally and physically capable of participating in the event. Please note that a certain level of fitness is required for participation. If, in the opinion of the event manager(s), the customer's behaviour or physical condition is deemed to be detrimental to the safety, welfare, and well-being of the entire group, or if it is determined that the customer's overall well-being may be compromised by continuing with the event, the customer understands that they may be asked to refrain from participating in the event without the entitlement to any refund of the price.
5. The customers fully comprehend and accept all of the risks associated with their participation in the event, including, but not limited to, injury or death resulting from exposure to unfavourable weather conditions, insect bites, wildlife risks, food sickness, allergic reactions, choking, and injuries arising from self-inflicted accidents or mishaps, interactions with other participants, motor vehicles, and pedestrians.
6. Pregnant guests in their third trimester will not be accepted due to health concerns.
7. Customers with mobility concerns are required to inform us at the time of booking so that we can assess if we can accommodate their needs and make any necessary arrangements. Depending on the nature of the disability, a private vehicle booking may be required. The TLC customer service team reserves the right to decline the participation of guests with disabilities on tours if safety concerns arise.
8. For any inquiries regarding safety policies, please contact the TLC customer service team directly. If the customers wish to reschedule or cancel their arrangement, they should contact TLC customer service team at least 48 hours prior to their booking.
9. If the weather conditions are expected to impact the experience, the TLC customer service team will coordinate with the partner to reschedule the booking accordingly.
10. Once the booking is confirmed, the TLC customer service team will reach out to the guest and provide them with all the necessary details, including the location, timeslot.

Cruise experience: 

1. The booking remains valid for a period of one year from the date the customers redeem their experience on the programme page.
2. This experience is for 2 participants. Additional participants will incur an extra fee at their own expense.
3. The availability of bookings is subject to the schedule and experience availability. The package includes the cost for a two-person experience, inclusive of taxes.
4. Bad weather and technical issues will result in free reschedule or refund.
5. Due to perishable items of the food items, all catering orders are non-refundable.
6. Travel insurance is not included in any of the package.
7. Customers should ensure to carry an Emirates ID while going for the tours.
8. The experience might not be suitable for customers with serious injuries that affect their movements while standing, as well as those who experience imbalances or vertigo.
9. If the customers wish to reschedule or cancel their arrangement, they should contact TLC customer service team at least 48 hours prior to their booking.
10. If the weather conditions are expected to impact the experience, the TLC customer service team will coordinate with the partner to reschedule the booking accordingly.
11. Once the booking is confirmed, the TLC customer service team will reach out to the guest and provide them with all the necessary details, including the location, timeslot.

Dinner in the Sky experience:

1. The booking remains valid for a period of one year from the date the customers redeem their experience on the programme page.
2. This experience is for 2 participants. Additional participants will incur an extra fee at their own expense.
3. The availability of bookings is subject to the schedule and experience availability. The package includes the cost for a two-person experience, inclusive of taxes.
4. Customers must meet the minimum height requirement of 110cm to attend the Dinner in the Sky event. If customers are below 14 years old, they must be accompanied by an adult who is at least 18 years old. It is advised for customers to arrive at least 20 minutes before the scheduled time as indicated in their seat confirmation.
5. For any cancellation, health and safety policies please check directly with the service provider. Please refer to full T&Cs here: dinnerinthesky.ae/terms-and-conditions.
6. For any inquiries regarding safety policies, please contact the TLC customer service team directly. If the customers wish to reschedule or cancel their arrangement they should contact TLC customer service team at least 48 hours prior to their booking.
7. If the weather conditions are expected to impact the experience, the TLC customer service team will coordinate with the partner to reschedule the booking accordingly.
8. Once the booking is confirmed, the TLC customer service team will reach out to the guest and provide them with all the necessary details, including the location, timeslot.

Spa experience: 

1. The booking remains valid for a period of one year from the date the customers redeem their experience on the programme page.
2. This experience is for 1 person only. Additional participants will incur an extra fee at their own expense.
3. The availability of bookings is subject to the schedule and experience availability. The package includes the cost for a two-person experience, inclusive of taxes.
4. Advanced Reservations: It is highly recommended that customers schedule their appointments at least one week in advance to guarantee availability of their preferred time, treatment, or service.
5. Cancellation policy: To ensure consideration for other spa guests and spa therapists, customers are requested to provide a minimum of 24-hour notice for cancellations to avoid full charges. Please note that a credit card number, advanced payment, or gift certificate number may be required for adding additional guests. The spa does not offer refunds for cancelled or missed appointments.
6. Spa arrival: Customers are requested to check in at the spa reception at least 15 minutes prior to their appointment. Late arrival may result in a reduction of treatment time, as the session will end on time regardless of the time of arrival. Guests under the age of 15 must be accompanied by a responsible adult.
7. Health conditions: Customers are advised to inform TLC customer service team and Antidote Spa & Salon of any health conditions, allergies, or injuries that may affect their treatment or service when making a spa reservation. Antidote Spa & Salon cannot be held responsible for any information not provided to us at the time of service.
8. Pregnancy: The Spa offers specially designed treatments for expectant mothers. Customers are advised to consult with the spa reception and therapists to determine which treatments and services are most suitable during this special time.
9. Loss or Damage: The spa cannot be held responsible for any loss or damage to personal belongings. Customers are advised to keep all valuables with them during their visit.
10. For any inquiries regarding safety policies, please contact the TLC customer service team directly. If the customers wish to reschedule or cancel their arrangement, they should contact TLC customer service team at least 48 hours prior to their booking.
11. If the weather conditions are expected to impact the experience, the TLC customer service team will coordinate with the partner to reschedule the booking accordingly.

Once the booking is confirmed, the TLC customer service team will reach out to the guest and provide them with all the necessary details, including the location, timeslot.

1-year yoga online subscription - Yogaia:

1. The booking remains valid for a period of 1 year from the date customers activate their subscription. Customers have the option to renew their subscription and pay the renewal fee once it expires.
2. The subscription is valid for use by a single individual.
3. By creating an account, customers are considered to have accepted the terms and conditions of Yogaia. For more information about Yogaia, customers can visit their website at yogaia.com/

1-year meditation online subscription - Meditopia:

1. The booking remains valid for a period of 1 year from the date customers activate their subscription. Customers have the option to renew their subscription and pay the renewal fee once it expires.
2. The subscription is valid for use by a single individual.
3. Customers may access the terms on the website (meditopia.com) or in the App at any time, enabling them to view, download, save, and read them whenever needed. Customers can also access and print the terms when creating an account, and Meditopia will also send the terms to customers as part of the confirmation email. The terms in effect at the time of contract conclusion shall govern. Meditopia offers customers a diverse range of content focused on mental well-being and mindfulness, including guided meditations, sleep stories, blog articles, and music.
4. Furthermore, Meditopia offers mindfulness coaching services to customers who enroll in the Meditopia Mindfulness Coaching program. As part of this program, customers have the opportunity to schedule support sessions with experienced mindfulness experts, known as "Mindfulness Coaches," through various communication channels such as asynchronous messaging, real-time chat, video sessions, and other available methods. Meditopia Mindfulness Coaching, Soul, and Support Services are not intended to be healthcare services and are not designed for diagnosing or treating mental disorders, medical diseases, or conditions. To access Meditopia Mindfulness Coaching, Soul, or Support Services, customers must be over 18 years old.
5. To use and benefit from the Services, customers are required to create an account ("User Account" or "Account") by following the registration instructions provided in the app or on the website. During the registration process, customers will be prompted to provide Meditopia with specific personal data, including name, address, email address, and password selection. The registration process is free of charge. By submitting the registration form, customers are making an offer to enter into a user agreement (the "Member Contract") with Meditopia, which is subject to the terms and conditions outlined. If Meditopia accepts the registration, a confirmation email will be sent. Upon receipt of the confirmation email, the Member Contract with Meditopia is considered to be concluded. Each customer is permitted to register only once.

6. By registering, customers declare that (i) they are legally competent to enter into binding contracts; (ii) all registration information they submit is true and accurate; (iii) they will assume responsibility for the accuracy and completeness of such information in the future; and (iv) their use of the Services does not violate applicable law. To utilize the Services, customers must have Internet access, a device capable of accessing the Meditopia Services, and a valid form of payment. Meditopia is authorized to charge any provided form of payment in connection with the subscription. Customers have the option to cancel their subscription at any time, effective from the end of their current subscription period. To initiate the cancellation process, customers can send their request to hello@meditopia.com or utilize the "terminate subscription" button in the account settings on the website or app. Upon clicking the button or upon Meditopia's acceptance of the email request, a confirmation of the cancellation will be sent to the provided email address used during registration. Please note that if customers subscribe through the Apple App Store or Android, individuals can cancel their subscription by disabling auto-renewal of paid in-app subscriptions. To do this, they must select "Manage App Subscriptions" under Settings in their App Store Account and then select the subscription they wish to change. If customers subscribe through the Google Play Store, they can cancel auto-renewals in the Account Settings under "Subscriptions" in the Google Play app or by following the procedure provided by Google Play. If customers do not cancel their subscription before the end of their current subscription period, the subscription will automatically continue for an additional period.

1-year gym online subscription - WithU

1. The booking remains valid for a period of 1 year from the date customers activate their subscription. Customers have the option to renew their subscription and pay the renewal fee once it expires.
2. This premium subscription is valid for use by a single individual.
3. Individuals must be over 18 years old to download the App.
4. The transfer of the app to another individual is prohibited. WithU grants customers the personal right to use the app and its services as outlined above. While customers may have sharing rights in accordance with the rules of an app store, they are not permitted to transfer the App or its Services to another party, whether for monetary compensation or otherwise. If customers sell a device on which the App is installed, they must remove the App from the device before completing the sale. WithU reserves the right to modify the Terms and Conditions of the subscription at any time and to withdraw the Promotion without prior notice, in the event of changes to the functionality of the App or a Service. Customers will be notified of any changes by receiving a notification when they next start the App. Additionally, they will be notified via email.
   
   
   

1-month gym membership:

1. The membership can be activated within 1 year from the date customer confirm their reward. The membership remains valid for a period of 1 month from the date customers activate their membership. Customers have the option to renew their membership and pay the renewal fee once it expires.
2. This membership is valid for use by a single individual.
3. Memberships are personal to the member and are non-assignable, non-transferable, and non-refundable. In exceptional circumstances, a transfer may be considered at the discretion of the Club's General Manager; however, an administration fee would be applicable at the member's own cost. Members should not loan their membership card to be used by a third party. The Company may assign the benefits of these agreements to any person, firm, or company at any time without prior notice to the member. All new memberships are subject to the approval of the Club's General Manager. The Club reserves the right to reject an application for membership for any reason whatsoever, at its discretion. Any member who wishes to enter the Club without a valid membership card will only be admitted at the absolute discretion of the Management team. Booking restriction depends on the availability.
4. If the customers wish to reschedule or cancel their arrangement, they should contact TLC customer service team at least 48 hours prior to their booking.
5. TLC customer service team will register the membership on behalf of the customer. All details of the gym will be shared with the guest once the booking is confirmed.

1-night hotel stay:

1. The booking remains valid for a period of one year from the date the customers redeem their experience.
2. Hotel bookings are subject to availability.
3. Hotel terms & conditions apply.
4. The Hotel Stay Reward is based on a maximum of 5 guests sharing one room, with a maximum of 2 adults, depending on the hotel selected and the availability of room types.
5. Bookings requires a minimum of 14 days’ notice prior to the stay.
6. Bookings must be made exclusively through the designated website. Any other method of booking, including direct booking with the hotel, will not be honoured or reimbursed by Programme Owners or Administrator TLC Worldwide. The booking voucher will be valid only for the selected hotel.
7. The booking voucher may not be used in conjunction with any other offers or promotions.
8. The cost of travel to and from the hotel, holiday insurance, any additional night or services or any other ancillary costs associated with the offer are excluded and are the responsibility of each individual. Spending money is not included in the offer. Terms and conditions of each individual venue will apply.
9. All bookings are subject to the hotel’s promotional availability for the offer and room basis will be stated. Hotel availability may vary throughout the year. Some hotels have a strict room allocation policy for promotional bookings. TLC is not responsible for the availability of any of the hotels featured on the website.
10. The hotel stay cannot be resold, auctioned, exchanged, or transferred. It is non-transferable and cannot be redeemed for cash, either in whole or in part. Once you have booked your free one-night stay via this website you are unable to make any amends or cancel your booking. Cancellations and amends cannot be guaranteed and are at the discretion of each individual hotel.
11. The Agency or any associated partner cannot be held responsible if a hotel declines to accept a booking made using the offer. If the hotel is unable to provide the stay due to circumstances beyond its control, The Agency will collaborate with the customer to find a suitable alternative.
12. The list of participating hotels featured on the designated website is subject to change and possible modifications. Customers should check the promotional website regularly for the most up-to-date list of participating hotels.
13. The agency and any associated partner are not be liable for any failure or breach by individual hotels. They accept no responsibility for any loss suffered by participants of the promotion.

Glamping experience:

1. The booking remains valid for a period of one year from the date the customers redeem their experience on the programme website.
2. Guests must be at least 18 years old and above or accompanied by an adult if younger than 18 years old.
3. There may be a maximum occupancy per unit of two adults and two children.
4. Glamping equipment is not to be taken off-site. Smoking is prohibited inside the tents or common areas.
5. No pets are allowed on the premises. Guests are responsible for any damages caused to the property.
6. Glamping company is not liable for any accidents or injuries that occur during the stay.
7. Cancellation and reservation policies may vary and will need to be confirmed upon booking.
8. Please note that all special requests are subject to availability and additional charges may apply.
9. All guests are required to provide valid identification, original Emirates ID, or valid passport to complete check-in process.

1-month yoga membership:

1. The membership can be activated within 1 year from the date customer confirm their reward. The membership remains valid for a period of 1 month from the date customers activate their membership. Customers have the option to renew their membership and pay the renewal fee once it expires.
2. This membership is valid for use by a single individual.
3. Details of class times at the studio may vary from time to time. 
4. There may be possible age restrictions in place depending on the studio and/or class.
5. The Yoga studio reserves the right to make changes to the schedule at its sole discretion.
6. Customer’s own risk and Yoga studio does not accept liabilities for any loss or damage whatsoever to such items.
7. The Yoga studio will not be held liable for any personal belongings that are unclaimed or left behind in the premises.
8. Unauthorized video and voice recording without prior permission from the instructor/teacher during any course/class is strictly prohibited. Any use of the unauthorised video or voice recording for training purposes is disallowed.
9. Customers are required to follow the instructions of the teacher at all times.
10. Customers are requested to wear a form of dress appropriate to the practice of Yoga/Pilates/Reiki/Sound Healing. Footwear should be removed on entry to the premises and left in the storage area provided in accordance with instructions.
11. Smoking is not allowed anywhere on the premises.
12. No pets are permitted on the premise or grounds. Do not walk around the Studio, changing rooms or showers naked. Customers must use the appointed entrance to the Studio when entering or leaving the Studio. Fire exits, which are clearly marked, are there in the interests of safety and customers must not interfere with these for any reason.